User Guide

How to Use

  1. Browse Products:
    • Browse the products and find one that interests you. You can search by category or keyword, among other methods.
  2. Review Product Details:
    • Select a product from the product list or search results to open its product details page. Here, you can review the product photos, description, price, features, and more.
  3. Add to Cart:
    • On the product details page, select “SIZE” and click the “ADD TO CART” button to purchase the product. The selected product will be added to your cart.
  4. Review Your Cart:
    • Click the “Cart” icon displayed at the top of the website or in the sidebar to review the contents of your cart. Here, you can view the list of added products, change quantities, delete items, and more.
  5. Proceed to Checkout:
    • Review the contents of your cart and click the “Proceed to Checkout” button.
  6. Enter Shipping Information:
    • Enter the information required to place your order (name, shipping address, contact information, preferred delivery date and time, etc.).
  7. Select a Payment Method:
    • Select from the available payment methods (credit card, cash on delivery, PayPay, etc.) and enter your payment information.
      ※ You can save your credit card information for future purchases.
  8. Review Your Order:
    • Recheck your order details, shipping information, payment method, and other details, then click the “Place Order” button.
  9. Order Confirmation and Shipping:
    • Once your order is complete, a confirmation email will be sent.
  10. Receiving Your Product:
    • When your product arrives, check the addressee before accepting it. If there is any problem with the product, please contact us immediately at 【Email:lb-store@lb-plannings.jp】or 【TEL: 0561-51-0003】.

※ Regarding autographs
　We do not accept requests for autographs from Wataru Kato, Chisaki Kato, Hayuma Kato, or others.

Payment Methods

【Credit Card Payment】
Through Stripe, you can use any of Visa, MasterCard, JCB, Diners, or American Express.

【Cash on Delivery】
・Only when payment by Yamato Transport cash on delivery is selected.
Total amount: up to 9,999 yen　　　330 yen (tax included)
Total amount: up to 29,999 yen　 　440 yen (tax included)
Total amount: up to 99,999 yen　 　660 yen (tax included)
Total amount: up to 300,000 yen　 1,100 yen (tax included)
The following will be added as an additional charge.

※ Please pay the delivery driver when you receive the product.

【PayPay】
・A PayPay QR code will be displayed along with the payment amount. You can make a payment by scanning this QR code.

Shipping Information

Our store does not ship on **Saturdays, Sundays, public holidays, or during extended holidays (Golden Week, Obon, the year-end and New Year holidays, etc.)**.

Orders received during our closure will be shipped sequentially from the next business day.

Shipping

Flat rate nationwide: 1,100 yen (tax included)
Free shipping on purchases of 15,000 yen or more! (※ Japan only)
For pre-order products, the arrival date is often unknown until shortly before arrival, so shipping fees will be charged for each vehicle model.

※ Depending on the product, additional shipping fees may apply due to its size or other factors.
In such cases, this information will be provided on the product page, so please check there.

※ Products ordered from the online store cannot be picked up in person at the store.

International Shipping

Customers who wish to have their orders shipped overseas can complete payment and shipping through World Shipping Biz.

World Shipping Biz is a forwarding service that safely and smoothly delivers Japanese products to customers overseas.

Consumption Tax

The displayed price includes consumption tax (10%).

Order Cancellation

Returns and exchanges are accepted only when the product is defective or a product different from what was ordered has been delivered.
After an order has been confirmed, returns or exchanges due to the customer's circumstances (such as differing from expectations or an improper fit) cannot be accepted.

◆Exchanges and Returns

In the case of a defective item or incorrect delivery, within seven days of receiving the product
Please contact us at 【Email: lb-store@lb-plannings.jp】 or 【TEL: 0561-51-0003】.
The replacement item will be shipped after the returned item arrives at our company and we confirm that it is unused.
Please note that it will take approximately 10 days, as time is required for your return to reach us and for us to ship the replacement.
When returning an item, please be sure to also return any documents enclosed with the product upon delivery, such as the packing slip.
Please note that exchanges are limited to cases where the relevant replacement item is in stock.
If an exchange is not possible due to being out of stock or other reasons, we will issue a refund instead.

  • Please note that we cannot accept returns for the following products.
  • Products damaged or soiled due to the customer's responsibility
  • Returns or exchanges due to the customer's circumstances (such as an improper fit or a color differing from the customer's expectations)
  • Cases where a return or exchange was not requested in advance
  • Products that have been used even once
  • Products received more than seven days ago
  • Products whose tags or accessories have been lost
  • Products that have been used, repaired, altered, washed, or cleaned
  • Products that have acquired odors while in the customer's possession (such as from pets, tobacco, perfume, or cosmetics)
  • Products returned in a condition significantly different from their condition upon delivery
  • Products without packaging (bags or cases)
  • Products purchased anywhere other than our online store

◆About Die-Cast Car Products

Minor conditions arising during the manufacturing or shipping process, such as uneven paint, bent or scuffed packaging, are not considered defects.
Returns and exchanges due to these reasons cannot be accepted.

◆Important Information Regarding Overseas Shipping

Our website (lbwk.jp) does not ship directly overseas.
Orders from customers overseas are purchased and shipped on their behalf through “WorldShopping BIZ (WorldShopping BIZ).”

【Shipping Charges, Customs Duties, and Fees】

  • All shipping charges, customs duties, and other import fees for overseas shipping are the customer's responsibility.

  • Shipping costs, payment processing fees, and other charges are calculated according to the pricing structure presented by WorldShopping BIZ.

  • Depending on the country or region, taxes may be imposed and inspections may be conducted during customs clearance. We cannot be held responsible in any way for these procedures or costs.

【Delivery Time and Shipping】

  • Please note that overseas shipping may take longer than usual due to transportation and customs clearance, unlike domestic shipping.

  • WorldShopping BIZ will provide delivery status updates and tracking numbers directly.

  • Please note that we cannot be held responsible for delays, loss, damage, or other issues during overseas delivery.

【Returns and Exchanges】

  • For orders placed through WorldShopping BIZ, returns, exchanges, and cancellations are not accepted under any circumstances.

  • If your order arrives damaged or items are missing, please contact WorldShopping BIZ customer support.